Tableau Server Managed Services on STACKIT — M2.

Tableau Server on STACKIT. Run by the specialist.

Sovereign infrastructure is the foundation. What matters is operations: availability, performance, security, upgrades, and a service desk that truly understands production. M2 takes over Tableau Server operations on STACKIT — from architecture and setup through monitoring, patching, and continuous optimization.

15+
Years of Tableau Server operations as core business
17,000+
Users in a single managed environment
#1
Germany's first Tableau partner · DACH Partner of the Year
Why This Combination

Three partners.
One continuous service.

Sovereign infrastructure, a leading analytics platform, and specialized operations — three competencies that interlock. No patchwork, no handoffs, one seamless managed service.

Infrastructure
Sovereign cloud from Germany
  • BSI C5 Type 2, ISO 27001
  • No US CLOUD Act / FISA exposure
  • Compute, storage, managed DB
Platform
Agentic visual analytics
  • Leader at Gartner, Forrester, BARC
  • Native connectivity to all data
  • Mid-market to DAX & public sector
Managed Service
Architecture · Setup · Operations · Optimization
  • Germany's first Tableau partner
  • Premier in Reseller, Services, Technology
  • 15+ years of Tableau Server ops

Operations aren't visible — until they're missing.

Strategy slides don't help when the dashboard freezes at quarter-end. Tableau customers need something different from what most providers offer.

What's often offered
What day-to-day operations demand
BI roadmap workshop
Availability — even under load at quarter-end
Architecture study
Incident response that restores production
Migration-as-a-project
Performance tuning for slow dashboards
Licensing consultation
Upgrades without downtime or rollbacks
Global delivery rate blends
Security patches within defined SLAs
Managed service as an add-on
One point of contact who knows the system
The Service Promise

One continuous service scope —
from architecture to operations.

M2 bundles the critical building blocks into one managed service offering, delivered as an operational setup with IaC, runbooks, monitoring, service desk, and clear accountability.

01.
Architecture & Setup
HA clusters across availability zones, cold/hot standby, ARC42 documentation, IdM / SSO, sizing & load testing, penetration testing by certified third parties.
02.
Cloud & Infrastructure
Terraform IaC (~6,000 LoC per deployment), CI / CD pipelines, blue/green deployments with zero downtime, FinOps & capacity planning.
03.
Tableau Server Operations
Installation, configuration, major upgrades, rolling OS patching without downtime, backup & restore, repository maintenance, extract refresh scheduling.
04.
Security & Compliance
Firewalls, WAF against DDoS & scraping, encryption at rest / in transit, secrets manager, key rotation, optional HSM integration. CWE/CVSS/CVE patch assessment.
05.
Monitoring & Service Desk
24/7 monitoring at both infrastructure and application level, automatic alerting, ITIL-aligned service desk. Dedicated tenant per customer, three channels.
06.
Continuous Optimization
Monthly Change Advisory Board, service KPI reporting, performance & caching tuning, user governance, upgrade roadmaps.
Three Service Models

Flexible, based on your team's maturity.

From full operational takeover to targeted specialist support. You decide where we plug in.

Assisted Service
M2 operates within your STACKIT cloud

M2 operates all components within your cloud environment. Clear responsibility matrix: M2 owns infrastructure + application, you own content + data sources.

  • Defined shared-responsibility matrix
  • Monitoring & incident management
  • Monthly Change Advisory Board
  • Patch assessment (CWE / CVSS / CVE)
  • Optional source-code subscription
For customers with their own team who want to add specialized Tableau expertise.
Support Service
You operate, M2 helps

You run Tableau Server yourself. M2 provides specialist knowledge on demand — expert sessions, reviews, upgrade support.

  • Terraform source-code subscription
  • On-demand support & expert sessions
  • Upgrade support as needed
  • Architecture reviews & consulting
  • Deployment server for self-managed ops
For mature ops teams that want to bring in specialist Tableau knowledge on demand.
Tableau Expertise That Counts

Proven in
enterprise environments.

These organizations have been long-standing Tableau customers of M2. We operate and support their Tableau Server — on AWS, Azure, STACKIT, T Cloud Public, on-premises, and other cloud environments. What they have in common: they trust M2 as their Tableau partner for operations, migration, and support in demanding, regulated IT landscapes.
IT.NRW
Public sector · Landesbetrieb NRW

Machine learning solution for anomaly detection in server utilization. Tableau-based visualization of operational KPIs for the state agency.

Tableau · Public sector · multi-year
Leading Tire Manufacturer
Automotive · Global · 3,000+ users

Highly available Tableau Server ecosystem for 3,000+ users worldwide. HA clustering, security hardening, migration to AWS, governance automation.

Long-term partnership · AWS migration · HA operations
Berliner Senatskanzlei
Public sector · dashboard.berlin

Public Tableau platform for the Berlin state government. Built with Terraform; continuous managed service since 2022 under an EVB-IT framework contract.

4+ years of operations · publicly accessible
Deep-Dive Reference
Deutsche Bahn AG · 10+ years · 50+ projects

Group-wide Tableau & Alteryx platform spanning long-distance rail, InfraGO, fleet & procurement (including managed service).

View the Deutsche Bahn customer story
Why M2.

Five reasons.
And 15 years behind them.

Why M2 is the right operator for Tableau Server on STACKIT.

01
Specialist, not generalist

Tableau Server managed services as our core business since 2010. No Tableau team that rotates between ten other technologies. The same team that runs the service knows the roadmap and the product in depth.

02
One lifecycle, one owner

Architecture, setup, operations, and optimization from a single source. No handoffs between consulting and delivery units, no staff turnover between project phases. The same ops lead stays on for years.

03
Engineering work, not slide decks

We show up with Terraform modules, HA runbooks, and a production service desk (portal, email, hotline, knowledge base) — not PowerPoint decks. The goal of working together is productive Tableau operations on STACKIT, not just an assessment report.

04
Pricing for specialization, not overhead

No global delivery rate blends, no partner overhead markups. Realistic Tableau expert rates. For the same scope of work, measurably more cost-effective than generalist firms.

05
Proven at the largest scale — public, regulated, global

Tableau Server for the ECB — highly available and reachable on the public internet. We built environments for Siemens that have run globally for years. We operate a platform with 17K+ users for Delivery Hero. We run dashboard.berlin for the Senate Chancellery. We've been delivering for years, not since yesterday.

Not a concept — a productized asset
The M2 Service Desk
Portal
Self-service web portal. Tickets, status, knowledge base.
Email
Personalized per customer. Auto-ticketing, status updates.
Hotline
Straight to the agents. No phone menu.
SLAService hoursFirst responseMTTR
Gold24×715 min3h / 6h
Silver9×560 min3h / next business day
Bronze9×5Business dayBest effort
How We Get Started

From initial consultation to productive
Tableau operations on STACKIT.

M2 brings together architecture, operational know-how, runbooks, monitoring, and a service desk. Together, we define the target picture, accountability, and operating model — with the goal of productive, sovereign Tableau operations on STACKIT.

01
Define the target picture & scope
We assess your Tableau Server environment, user groups, load profile, SLA needs, and security and sovereignty requirements. This produces a clear target picture for operations on STACKIT.
02
Define the operating model in detail
We define the right service model, accountability, and operational architecture: monitoring, service desk, patch processes, upgrade strategy, and governance.
03
Prepare for productive operations
On this basis, we develop a concrete proposal including an implementation plan. The goal isn't a demo system, but productive Tableau operations on STACKIT — run by M2 as a managed service.