Managed Services

Operationalization & scaling of BI & data science projects

Our team develops the design, planning, setup and operation of your data architecture in the cloud, with a focus on AWS, OTC, Exasol and Snowflake in various support models and service levels.

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Our services

A secure and high-performance data infrastructure is the basis for the productive use of data-driven processes and applications. To ensure that large volumes of data are always available and can be processed smoothly, more and more companies are turning to the cloud.
To meet the different requirements of our customers, we offer three different service models:

  • Gold Service: 24/7 Service Desk with highest RTO and RPO as well as monthly Advisory Board
  • Silver Service: extended support including patch assessment
  • Bronze Service: Basic support and maintenance services

We offer our customers managed services based on the ITIL framework for their data infrastructures in the cloud or on-premise if desired:

1. Strategy

  • Requirements analysis
  • Development of the optimal strategy
  • Support through proof-of-concepts

2. Design

  • Planning / conception
  • Definition of responsibilities and processes

3. Transition

  • Setting up and configuring the infrastructure
  • Commissioning and establishing the support processes

4. Operation

  • Assumption of operational responsibility and support
  • Core services: Provision of basic services
  • Variable services: Service on demand

Customer Story

High-Availability Business Intelligence Cloud

A European financial institution is planning a central, easy-to-use, interactive platform for the public provision of statistical data. The customer has opted for a cloud-based environment in AWS and the use of Tableau Software as a visualization solution.

The entire environment is to be planned, provided and operated as a full service by an external service provider. The environment must meet the highest SLAs and enable an outage of <1 hour per month in terms of availability.